AFC Urgent Care Clinic Manager/Practice Manager
Full Time • Chino
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Benefits/Perks
- Paid time off
- Health insurance
- Dental insurance
- Retirement benefits
- Employee referral incentives
- Great small business work environment
- Flexible scheduling
- Additional perks!
- Salary Range: $70,000.00 - $80,000.00 per year + Bonus based on performance
Job Summary
The role is responsible for the overall operational management and performance of an urgent care clinic. This includes oversight of daily administrative and clinical operations, financial performance, staffing, and practice workflows. The role ensures compliance with organizational policies, regulatory standards, and delivers high-quality service and patient care experiences. This position requires strong leadership, effective communication, and the ability to manage change while driving operational excellence and patient growth within the clinic.
The role is responsible for the overall operational management and performance of an urgent care clinic. This includes oversight of daily administrative and clinical operations, financial performance, staffing, and practice workflows. The role ensures compliance with organizational policies, regulatory standards, and delivers high-quality service and patient care experiences. This position requires strong leadership, effective communication, and the ability to manage change while driving operational excellence and patient growth within the clinic.
This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. * Urgent Care/Health Care Leadership Experience Required*
You will focus on:
You will focus on:
1) Operational Management
- Oversee the daily operations and administrative functions of the assigned clinic.
- Create / Manage Clinic Opening and Closing Procedures / Tasks.
- Ensure alignment with Practice Clinicians on patient care.
- Manage staffing levels, clinical schedules, and practice workflows to ensure efficient, patient-centered operations.
- Develop and implement policies and procedures for both clinical and non-clinical staff.
- Ensure operational compliance with HIPAA, OSHA, labor laws, and other regulatory requirements.
- Coordinate facility maintenance, medical equipment calibration, and procurement of office supplies and equipment.
- Lead change management initiatives to support clinic growth and process improvement.
- Promote and sustain a culture of engagement, collaboration, and accountability.
2) Financial and Revenue Oversight
- Manage and monitor the clinic’s financial performance, including revenue cycle, collections, and deposits.
- Ensure daily collections are reconciled and deposited accurately in accordance with policy.
- Identify and report discrepancies in billing or collections and implement corrective actions as needed.
- Collaborate with Finance and Revenue Cycle teams to improve processes, ensure accurate reporting, and maintain fiscal accountability.
- Support cost containment initiatives and ensure adherence to budget goals.
3) Performance and Quality Management
- Develop, monitor, and report on key performance indicators (KPIs), including productivity, quality, patient satisfaction, and cost management.
- Use data analytics to identify trends, gaps, and opportunities for operational improvement.
- Partner with leadership to set clinic goals aligned with organizational objectives.
- Actively monitor and enhance patient experience through feedback tools, surveys, and grievance resolution.
- Ensure readiness for health plan audits and other regulatory reviews.
4) Leadership and Team Development
- Recruit, train, and evaluate clinic staff to ensure high performance and professional growth.
- Conduct performance evaluations, manage attendance, and oversee scheduling to ensure adequate coverage.
- Implement coaching, counseling, and disciplinary actions in coordination with HR and the site medical director.
- Foster teamwork, accountability, and strong communication among clinicians, administrative staff, and leadership.
- Coordinate staff meetings, training, and professional development activities.
5) Customer Service, Community Engagement and Patient Growth
- Promote a patient-first culture by ensuring staff deliver excellent service and communication at every level.
- Oversee responses to patient feedback, including social media and grievance resolutions, to ensure timely and effective follow-up.
- Support community engagement activities and represent the clinic in local outreach and partnership efforts.
- Work with the owner/team on implementing strategies to maximize patient growth and revenue for the new clinic.
- Social media marketing, patient reviews, engagement and monitoring experience.
The Skills, Experience & Education You Bring
- Bachelor’s degree in healthcare administration, business management, or related field.
- Minimum 3-5 years prior relevant experience, including 2 years of management experience gained as a team leader, supervisor or project/program manager
- Computer proficiency, MS Office, email, Word, Excel, PowerPoint, collaboration tools, EMR, Billing Systems, online systems.
- Demonstrated skills in written, verbal and consultative communication.
- Ability to deliver high levels of customer service and achieve customer satisfaction.
- Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)
- Understanding of revenue cycle management.
- Medical assistant or LVN or other clinical certification is a definite plus.
- High attention to detail and ability to focus.
- Compensation is based on the experience.
PS : It's All About You!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).
Compensation: $70,000.00 - $80,000.00 per year
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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AFC Family Culture
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Growth Opportunity
Join a Fast-Growing Brand
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